root@kali:~# whoami --verbose
ABHISHEK PATEL
IT Escalations Engineer → Cybersecurity Engineer
SEC_ENGINEER
ACTIVE // AWS
01 Profile
Results-driven IT Escalations Engineer with 5+ years of progressive experience across cloud infrastructure, enterprise identity management, endpoint security, and on-premises systems administration. Proven track record at Amazon Web Services supporting large-scale internal users on AWS services, Microsoft 365 ecosystem management, and threat response. Adept at bridging corporate security, cloud engineering, and end-user support teams to deliver seamless IT operations and robust security posture.
02 Security Arsenal
📡
NMAP
Network mapper for host discovery, port scanning, service versioning & OS detection. Backbone of any recon phase.
Reconnaissance
🔓
METASPLOIT
World's most used penetration testing framework. Exploit modules, payloads, post-exploitation & automation.
Exploitation
🌐
BURP SUITE
Industry-leading web application security testing platform. Intercept, modify & replay HTTP/S traffic.
Web AppSec
🦈
WIRESHARK
Deep packet inspection and network protocol analysis. Dissect live traffic or pcap captures in real-time.
Network Analysis
AIRCRACK-NG
Complete suite for 802.11 WEP/WPA wireless network security assessment — capture, crack, replay attacks.
Wireless
🔐
HASHCAT
World's fastest password recovery utility. GPU-accelerated brute-force, dictionary & rule-based attacks.
Password Cracking
🕷️
SQLMAP
Automated SQL injection and database takeover tool. Detects and exploits SQLi in web applications.
Injection
🔍
JOHN THE RIPPER
Classic offline password cracker supporting 20+ hash types — Unix, Windows NTLM, Kerberos and more.
Password Cracking
🧱
GOBUSTER / FFUF
Directory/file & DNS brute-forcing tools. Uncover hidden web paths, vhosts & parameters at high speed.
Enumeration
🛡️
MS DEFENDER
Enterprise-grade threat protection used daily to hunt, quarantine & respond to phishing & malware campaigns.
Threat Hunting
☁️
AWS IAM / PACU
Cloud security posture management & AWS exploitation framework for IAM privilege escalation testing.
Cloud Security
🐉
KALI LINUX
Debian-based penetration testing OS — home base for ethical hacking with 600+ pre-installed security tools.
Platform
03 Technical Skills
AWS (EC2, VPC, S3, IAM)92%
Microsoft Entra ID / Azure AD88%
Email Threat Hunting85%
Active Directory / Group Policy87%
Exchange Online / SharePoint82%
Security Incident Response80%
Network Infrastructure78%
Penetration Testing (Learning)65%
04 Experience
IT Escalations Engineer II
Amazon Web Services (AWS) — Canada
2022 – Present
  • Tier 2/3 escalation support for internal users on EC2, VPC, S3, and IAM — resolving complex infrastructure and access issues.
  • Manage Microsoft Entra ID (Azure AD), Exchange Online & SharePoint — provisioning, access control, and policy enforcement.
  • Utilize Microsoft Defender to hunt, investigate & quarantine malicious emails, reducing organizational phishing risk.
  • Collaborate with AWS Corporate Security on service onboarding, security controls & incident response playbooks.
  • Develop & maintain a comprehensive IT Knowledge Base, enabling self-service and reducing repeat escalation volume.
  • Subject matter expert on cloud IAM, advising teams on least-privilege principles and access management best practices.
Senior Desktop & Systems Technician
Linamar Corporation — Ontario, Canada
2020 – 2022
  • Comprehensive IT support for 400+ end users — Active Directory, network shares, Group Policy & Hyper-V server admin.
  • Led commissioning & decommissioning of network racks, switches & UPS systems with zero-downtime transitions.
  • Lead IT Engineer for local facility, collaborating on infrastructure upgrade and expansion projects with corporate teams.
  • Administered engineering software licenses (AutoCAD, SolidWorks) for 100+ engineering users.
Desktop & Systems Technician Co-op
Linamar Corporation – Skyjack Inc. — Ontario, Canada
2019 – 2020
  • Laptop imaging, configuration & deployment for new and replacement endpoints across the organization.
  • Frontline user support for hardware, software & connectivity issues.
  • Delivered onboarding & IT training sessions for new employees, accelerating user readiness.
05 Education & Certifications
Certificate Program
Cybersecurity Analyst
Flatiron School
Diploma
Computer and Network Systems
Mohawk College
Bachelor's Degree
Bachelor of Computer Applications (BCA)
Gujarat University
06 Mission
Transitioning from cloud infrastructure & IT escalations into the offensive and defensive frontlines of cybersecurity. My mission is to leverage deep AWS and enterprise security experience to become a penetration tester and threat intelligence engineer — turning 5+ years of production system knowledge into a weapon for the defense of digital infrastructure.