Based in Canada · Available for cybersecurity roles
I keep systems secure, accessible, and quietly running.
I'm an IT Escalations Engineer with 5+ years across cloud infrastructure, enterprise identity, endpoint security and on-premises administration — now moving toward the offensive and defensive frontlines of cybersecurity.
About
Results-driven IT Escalations Engineer with a track record at Amazon Web Services supporting large-scale internal users across AWS services, the Microsoft 365 ecosystem, and threat response. I work at the seams between corporate security, cloud engineering, and end-user support — the place where robust security posture and seamless operations either meet or fall apart.
My aim is to turn 5+ years of production systems knowledge into a foundation for IT security and threat intelligence — defending digital infrastructure with the perspective of someone who has actually run it.
Experience
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IT Escalations Engineer II
Amazon Web Services (AWS)
- Tier 2/3 escalation support for internal users on EC2, VPC, S3 and IAM — resolving complex infrastructure and access issues.
- Manage Microsoft Entra ID (Azure AD), Exchange Online & SharePoint — provisioning, access control and policy enforcement.
- Use Microsoft Defender to hunt, investigate and quarantine malicious email, reducing organizational phishing risk.
- Collaborate with AWS Corporate Security on service onboarding, security controls and incident-response playbooks.
- Build and maintain an IT Knowledge Base that enables self-service and lowers repeat escalation volume.
- Act as subject-matter expert on cloud IAM, advising teams on least-privilege and access-management best practices.
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Senior Desktop & Systems Technician
Linamar Corporation
- Comprehensive IT support for 400+ end users — Active Directory, network shares, Group Policy and Hyper-V server administration.
- Led commissioning and decommissioning of network racks, switches and UPS systems with zero-downtime transitions.
- Lead IT engineer for the local facility, partnering with corporate teams on infrastructure upgrade and expansion projects.
- Administered engineering software licenses (AutoCAD, SolidWorks) for 100+ engineering users.
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Desktop & Systems Technician (Co-op)
Linamar Corporation — Skyjack Inc.
- Laptop imaging, configuration and deployment for new and replacement endpoints across the organization.
- Frontline support for hardware, software and connectivity issues.
- Delivered onboarding and IT training sessions for new employees, accelerating user readiness.
Skills
Cloud & Identity
- AWS — EC2, VPC, S3, IAM
- Microsoft Entra ID / Azure AD
- Active Directory & Group Policy
- Exchange Online & SharePoint
Security
- Email threat hunting
- Security incident response
- Microsoft Defender XDR
- Least-privilege & access management
- IT security (learning)
Infrastructure
- Network infrastructure
- Hyper-V & server administration
- Endpoint imaging & deployment
- Knowledge base & documentation
Tooling
NmapWiresharkBurp SuiteMetasploitNucleiBloodHoundHashcatSQLmapffufSplunk / SIEMProwler / ScoutSuiteKali Linux
Education & Certifications
- Certification CompTIA Security+ CompTIA
- Certification AWS Certified Cloud Practitioner Amazon Web Services
- Certificate Cybersecurity Analyst Flatiron School
- Diploma Computer & Network Systems Mohawk College
- Bachelor's Degree Bachelor of Computer Applications (BCA) Gujarat University
Contact
Have a role, a project, or just want to connect? Send a message below — I reply to every one.